Police Commissioner O’Neill, NYPD executives, and 911 operators gathered at NYPD Headquarters to honor 30 Emergency 911 Training graduates Wednesday. The newly-named Police Communications Technicians (PCTs) will serve as 911 emergency call-takers and obtain information from callers in order to initiate the appropriate emergency assistance. All graduating PCTs underwent two months of intensive training and will eventually become the radio dispatchers who communicate directly with NYPD cops in the field. During his remarks, Police Commissioner O’Neill emphasized the importance of the work our PCTs do every day:
“911 is more than just a telephone number, it’s a lifeline. You are the first point of contact between the public and the police. Sometimes the calls you answer will set off a chain of events that—when handled correctly—saves lives.”
In 2016, there were 9.4 million calls placed to our 911 system. So far this year, about 2.8 million emergency calls have been made. That’s more than 21,000 calls for help every single day. Although the numbers are jarring, they do not take into account the quality of the call-taking that occurs every time that phone rings. Thank you to all the men and women who serve as a vital link between members of the public and the Police Department. The multi-tasking and problem-solving you do every day is essential to the safety of our city.