The NYPD’s Hostage Negotiation Team (HNT), in conjunction with the New York Association of Hostage Negotiators (NYAHN), is holding a three-day training seminar for hostage negotiators from across the state, country, and Canada. The seminar started Wednesday with a welcoming address by Police Commissioner O’Neill and concludes today.
“Your work might look simple to outsiders, but it’s your calm professionalism that makes you expert hostage negotiators,” Commissioner O’Neill said.
“It’s not easy. And most people couldn’t do what you do.
Commitment to your craft – demonstrated, in part, by attending this conference – and dedication to training and continual improvement, are what make you the best at your work.”
The seminar, which will includes presentations from experts in the hostage negotiation and counterterrorism fields, is providing hostage negotiators with high-quality training to improve their ability to properly manage and resolve critical incidents ranging from hostage situations, crisis negotiation, emotional disturbed people, barricaded individuals, and terrorist-held hostage events.
The NYPD HNT, established in 1973, was the first law enforcement hostage-negotiation unit in the world. The team was created after a series of incidents, in New York City and beyond, that involved hostage-takers and barricaded individuals that ended in violence.
Hostage negotiators use a variety of crisis communication skills, as a team, to attempt to influence a behavioral change in the person to achieve a peaceful resolution. The skills include active listening which slows the situation down and it de-escalates tense and negative emotions. Negotiators also utilize active listening to demonstrate empathy and build rapport with the person. The negotiators use these techniques while always working towards their goal — gaining voluntary compliance from the person.
Why is the motto of HNT “Talk To Me”? Learn about it from the NYPD HNT Commanding Officer, Lieutenant Christopher Zimmerman by watching the video below and reading more [HERE] :
Read more about active listening skills [HERE] and watch the video below: