Crisis Communication & Homeless Outreach: It’s About Protecting & Connecting

(via CBSNewYork)- NYPD  Officer Kelly Habekostbeen has been through CIT — Crisis Intervention Training — to deal with the homeless in Harlem.

“It trained me on how to approach them,” she said.

“Maybe one person you would approach in a friendly manner, whereas another one you might have to be a little more serious.”

Habekost says many folks on the street have come to trust her. Earlier this month, she recovered a firearm in a trash can thanks to a tip from a homeless person on Park Avenue.

Tony Aiello took an exclusive look at a new NYPD outreach program in Harlem aimed at a more personal approach to the problem.

Read more from CBS New York [HERE].

Read more on how the NYPD Crisis Intervention Team (CIT) training is helping officers engage people in crisis [HERE].