Crisis situations are know for being tense, unpredictable, and anxiety-filled. In order to respond effectively to crisis situations where everyone’s safety is the primary goal, the NYPD instituted an advanced, four-day course, Crisis Intervention Team training (based on the national model), over a year ago for our patrol officers.
The training, which is based on the training given to our elite Hostage Negotiation Team and adapted to a patrol setting, ensures our officers are equipped with crisis communication skills to help people who have a mental illness and those experiencing a crisis.
The skills emphasized over the four days include:
Using active listening skills to demonstrate empathy and build rapport
Slowing the situation down (in non-emergency situations), and
De-escalating negative emotions
Two days ago Police Officer Nina Friberg, of the 24 Precinct, was able to implement the CIT skills she learned when responding to a suicidal woman sitting on the rooftop ledge of a building in Manhattan.
From the NY Post article, Police Officer Friberg said:
“My adrenaline was going. I couldn’t believe what was happening. I was trying to talk to her and say ‘what are you doing. Please come inside and talk to me.’ All I could see were her hands.”
Friberg’s NYPD crisis intervention training kicked in and her mission was keep the woman talking until ESU arrived.
Police Officer Friberg was not the only one to use these important skills that display respect and understanding. Our expert Emergency Services Unit (ESU) responded to the incident. Detective Randy Miller and other ESU members employed these skills, working succinctly as a team, to successfully resolve the incident and bring the woman to safety.
Detective Miller said, “Miller has dealt with dozens of similar situations. “This was one of the most difficult ones I have ever done…
If Nina had not kept her talking we would not have been able to grab her,” he said in praise of Officer Friberg’s actions. “It was a coordinated effort.”
Read the full article from the NY Post [HERE].
More on CIT:
NYPD Crisis Intervention Team Of Experts And Actors Train Officers To Help People In Mental Health Crisis
— Commissioner Bratton (@CommissBratton) April 9, 2016